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FAQ's

Orders

Can I Pick Up My Order In Person? 

Lash Mami Pro is online only, however we do offer extremely fast shipping and we also have an excellent 30 day return policy so you can try our products risk free.

How Can I Return My Order?

Please contact us and we’ll get back to you with instructions. Further details can be found on our refunds & exchanges policy page.

Do You Offer Bulk Discounts?

If you make large purchases for your salon, home business or training school we can offer very competitive discounts. Please email us at contact@lashmamipro.com.au for further details.

Payments

What Forms Of Payment Do You Accept?

We accept payment via Paypal, Afterpay and all major credit & debit cards. If you are having issues with your preferred payment method then please contact us for assistance.

Are My Credit Card & Personal Details Safe On Your Website?

Yes, we use a secure connection (see lock icon in your web browser) which means any data you send to our website such as passwords, credit card numbers and personal details are completely private and secure.

I Have A Discount Code, How Do I Use It?

During checkout you will see a Discount Code box on the page where you enter your shipping details. Enter the code into this box to have the discount applied to your order.

Adhesive

How Should I Store My Lash Adhesive?

STORE ADHESIVE OUT OF DIRECT SUNLIGHT. Storing at low temperatures slows down the chemical reaction that causes cyanoacrylate based adhesives to age and will extend their shelf life.

After Opening we recommend storing your adhesive upright in a cool, dark place out of direct sunlight inside it’s ziplock pack along with the silica gel. A cool cupboard or drawer is ideal.

If you’re concerned that the adhesive may be exposed to high temperatures (above 30c) you can store the adhesive upright in the fridge again after use, however the lid must be sealed tight and the adhesive placed back inside the ziplock packet along with the silica gel. It’s extremely important that everything is sealed tight to ensure the adhesive isn’t exposed to the moisture from the fridge as this will rapidly degrade the performance of your adhesive. As an extra precaution you can also store the pack inside an airtight container as well.

Please allow ample time (at least 30 minutes) for the adhesive to get back to room temperature before an appointment.

After dispensing glue ensure that the nozzle is wiped with either foil or sponge to prevent any excess adhesive building up, which will prevent the cap from sealing properly and expose the adhesive to moisture.

Never wipe the nozzle with anything containing natural fibres such as cotton or wool (these can create a fire hazard) or alcohol which may react with the adhesive and cause a blockage in the nozzle.

How Long Will My Adhesives Keep For?

We buy fresh batches of adhesive every month straight from our manufacturers and direct off the production line so that when they reach you they should be no more than 40 days from manufacture.

This means that if stored correctly the adhesives will have a minimum shelf life of 6 months but can potentially last for up to 10 months.

Once opened adhesives start to degrade around the 1 month mark so it’s recommended you change your adhesive at this point. Never use an opened adhesive beyond 2 months.

Will Temperature & Humidity Levels Affect My Adhesive?

Yes, but first things first… Don’t worry about humidity levels unless you work in a room where you are physically uncomfortable. The recommended humidity levels you find on adhesives refer to ‘Relative Humidity’ and not ‘Actual Humidity’. Relative Humidity is complicated and generally unnecessary to gauge. 

Humidity CAN impact the performance of your adhesive, however in any climate controlled indoor area it simply shouldn’t be a factor when it comes to the performance of a cyanoacrylate based adhesive.

Temperature is also an important factor when it comes to the performance of your adhesive, but as long as you’re operating within the recommended range for your adhesive you shouldn’t see any impact on it’s performance.

Lashes

What's The Difference Between Silk, Mink, Synthetic & Real Mink Lashes?

When it comes to Silk, Faux Mink (usually just referred to as mink) and Synthetic lashes they're all just different names for the same thing. These lashes are all man made, using synthetic fibres.

While the materials are the same, the quality and finish of these lashes can vary. Some may have a glossy sheen to them, while others may have a more matte finish. The glossier lashes will often be branded as 'silks' while lashes with a matte finish tend to be branded as 'minks'. There's currently a lot of inconsistency in the industry however, so this isn't always the case. All that really matters is that you like the look and feel of the lashes you choose. Here at Lash Mami Pro we brand our range as 'silks' due to the finish being on the glossier side.

Real Mink lashes refer to hairs that are actually farmed from live minks. While many people will claim that the Minks aren't harmed during this process, there's a lot of debate over whether or not this is true. For this reason Lash Mami Pro chooses not to stock Real Mink lashes.

What's The Difference Between Each Curl?

C Curl – A soft curl that gives a natural appearance, great for clients whom wish to have very natural eyelash extensions.

CC Curl – Our most popular curl. Slightly more curled than a C curl, gives a stronger lift.

D Curl - Most accentuated curl for a glamorous look. Great for special occasions.

Which Diameter Of Lash Should I Use?

.03/ .05 / .07 - These ultra light-weight lashes are ideal for making your own Russian Volume or Mega Volume fans, but also for clients who’s lashes may not be strong enough to hold heavier extensions without weakening the natural lash. Also perfect for clients who's lashes are going through a natural re-growth stage and require something lighter. 

.15 - The most popular diameter for classic lashing. Provides a full, voluminous look without adding too much stress to the natural lash.